Terms and Conditions

Privacy Policy of Ladestine Store

At Ladestine Store, your privacy and security are of the utmost importance to us. We are committed to protecting your personal information and ensuring a smooth and secure shopping experience. Please read our Privacy Policy carefully to understand how we collect, use, and protect your data.

1. Accuracy of Information

To provide you with the best service, we kindly ask that you share accurate and correct information when placing an order. This includes providing your phone number and delivery address. Correct details help us process and deliver your order efficiently, ensuring that there are no delays.

2. Order Confirmation

Once you place an order with us, our team will contact you for order confirmation. Please make sure to pick up the call from our team so we can confirm your details and proceed with your order. Additionally, our delivery rider will also call you to confirm that you are available to accept the delivery. Your cooperation helps us deliver your order on time!

3. Delivery Time

We aim to deliver all orders within 4 to 5 working days. Please note that this time frame may vary based on the delivery location and product availability. Rest assured, we are working hard to get your order to you as quickly as possible.

4. Complaints and Customer Support

If you have any concerns or complaints regarding your order, please contact our customer support team. Our dedicated team will address your issue as quickly and efficiently as possible. We value your satisfaction and are here to help.

5. Security of Your Information

At Ladestine Store, we take the security of your sensitive information very seriously. Your personal details, including your address, phone number, and payment information, are secure and will not be shared with any unauthorized third parties. We follow the strictest security measures to protect your data.

6. Official Approval

We are proud to inform you that Ladestine Store is an officially approved business by the PTDA (Public Trade & Distribution Authority). This approval ensures that we operate with the highest standards of integrity, safety, and customer care. You can relax knowing that any personal information you provide to us is secure.

7. Your Trust is Our Priority

We highly value your trust and aim to create a shopping experience that’s safe and enjoyable for all our customers. You can shop with confidence, knowing that we are dedicated to protecting your privacy and ensuring your satisfaction at every step of the way.

8. Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us. Our customer support team is here to help and will respond to your inquiries in a timely and respectful manner. Your satisfaction is our top priority.

Thank you for choosing Ladestine Store! We appreciate your support and look forward to serving you.