Refund & Exchange Policy

Refund & Exchange Policy - Ladestine Store

At Ladestine Store, we aim to ensure that you have a satisfying shopping experience, which includes offering hassle-free refunds and exchanges. If for any reason you're not completely satisfied with your purchase, we are here to help!

Our Policy Overview

We offer 7-day refund and 7-day exchange policies to ensure you are completely happy with your purchase. Please read the details below to better understand how our policies work.

Refund Policy (7 Days)

If you are not satisfied with your purchase, you can request a refund within 7 days of receiving your product. To qualify for a refund:

  • The product should be unused, unwashed, and in its original condition with all tags and packaging intact.
  • You must contact us within 7 days from the date you received the product to initiate the return process.
  • Once we receive the returned product, we will process your refund immediately through your original payment method. The refund amount will be credited back to your account within 5-7 business days.

Exchange Policy (7 Days)

If you would like to exchange a product, you can do so within 7 days of receiving your order. To be eligible for an exchange:

  • The product should be in its original condition, unused, and with all tags and packaging intact.
  • You need to contact us within 7 days of receiving the item to start the exchange process.
  • The item you wish to exchange must be of the same value or higher. If the exchanged item is of higher value, you’ll need to pay the price difference.
  • Please note that the exchange is subject to product availability.

How to Process a Refund or Exchange

  1. Contact Us: Reach out to our customer support team at ladestinestore@gmail.com or 0332-4720539 within 7 days of receiving your product.
  2. Return the Product: Once we confirm your request, return the product to our store address: Plaza E/674 New Commercial Market, DHA Phase 4, Lahore.
  3. Refund/Exchange Processed: After receiving the returned product in its original condition, we will either:
    • Refund the amount to your original payment method (in case of a refund).
    • Exchange the product with the one you requested (in case of an exchange).

Important Notes

  • Shipping Charges: Customers are responsible for the shipping costs of returning products. In the case of a valid exchange, we’ll cover the shipping cost for the replacement item.
  • Non-Refundable/Non-Exchangeable Products: Certain items like sale products, intimate wear, or personalized items may not be eligible for refund or exchange. Please check product details for eligibility.
  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately. We’ll be happy to offer a full refund or exchange.

Customer Satisfaction Guarantee

At Ladestine Store, we believe in providing top-quality products and exceptional customer service. Our Refund & Exchange Policy ensures you can shop with confidence, knowing that your satisfaction is our priority.

If you have any questions or need assistance with a return or exchange, feel free to contact us. We’re here to make the process as smooth and easy as possible!

Thank you for choosing Ladestine Store – we look forward to continuing to serve you!